ASSETBASE TECHNOLOGIES LTD provides services including software development, web design, internet and intranet services, digital marketing, VTU airtime and data top-up, cable television subscription support, utility payment services, online marketing, e-commerce support, ICT products, CCTV installation, security gadgets, and related communications technology services. This Refund Policy explains how refunds, reversals, cancellations, replacements, credits, and complaints are handled.
1. Scope of this Policy
This policy applies to transactions involving:
Software development and digital solutions.
Website design and related technical services.
Internet, intranet, networking, and communication services.
Digital marketing and online promotion services.
VTU airtime, data top-up, cable television, and utility payment services.
Sale and supply of phones, computers, accessories, printers, scanners, and related devices.
CCTV, security gadgets, and installation services.
E-commerce, online sales support, and related ICT services.
2. Eligibility for Refund or Reversal
A customer may be eligible for review of a refund, reversal, replacement, correction, reperformance, or service credit where:
A duplicate payment was made.
A transaction was incorrectly billed due to an error attributable to ASSETBASE TECHNOLOGIES LTD.
The wrong product or service was supplied.
A device or accessory was defective on delivery.
A paid service was not commenced within the agreed timeframe for reasons directly attributable to the company.
A deliverable was materially inconsistent with the agreed scope and the issue was not corrected within a reasonable time.
A utility or digital transaction failed but the customer was debited, and the failure is confirmed after investigation.
3. Non-Refundable Items and Services
Unless otherwise expressly agreed in writing, the following are generally non-refundable:
Consultation fees already earned.
Digital marketing services already rendered.
Software development, design, coding, configuration, testing, deployment, or integration work already performed.
Domain registration, hosting, licensing, and third-party vendor charges already been incurred.
Subscription or service periods already used.
VTU airtime, data, cable television, or utility payments were successfully processed to the intended beneficiary.
Customized digital services or configured systems once work has commenced.
Installation fees already incurred.
Training or support hours already used.
Downloadable digital products once access has been granted.
4. Failed Digital Transactions
For VTU, cable television, utility, or related digital transactions, customers should report failed or disputed transactions promptly with their transaction reference and proof of payment. ASSETBASE TECHNOLOGIES LTD may investigate the status of the transaction with its technical systems or third-party providers before determining whether a reversal, retry, correction, or refund is appropriate.
5. Hardware and Device Returns
For physical devices and accessories:
Any issue should be reported within five business days after delivery unless a different written period applies.
Returned items must ordinarily be unused and in substantially original condition with proof of purchase, packaging, and accessories, except where the complaint concerns a verified defect or wrong delivery.
Items damaged due to misuse, mishandling, electrical faults outside the product, unauthorized repair, or customer-side modification may not qualify for refund or replacement.
6. Project Cancellations
If a customer cancels a software, marketing, website, networking, CCTV, or related project after work has commenced, ASSETBASE TECHNOLOGIES LTD may retain or invoice amounts covering completed work, time spent, reserved resources, procurement costs, third-party charges, and other non-recoverable expenses incurred up to the cancellation date.
7. Service Credits and Remedies
Where a complaint is accepted, ASSETBASE TECHNOLOGIES LTD may choose the commercially appropriate remedy, including:
Correction of service.
Technical rework.
Replacement of the product.
Reprocessing of a failed transaction.
Service credit.
Partial refund.
Full refund.
8. Refund Process
To request a refund or complaint review, the customer should contact ASSETBASE TECHNOLOGIES LTD using the support details on the website and provide:
Full name.
Order or transaction reference.
Date of payment.
Description of the issue.
Proof of payment.
Screenshots, logs, or photographs where relevant.
9. Refund Timing
Approved refunds will ordinarily be sent through the original payment method unless another lawful method is agreed upon. Timing depends on banks, processors, card schemes, telecom providers, utility operators, and other third parties involved.
10. Chargeback Abuse
Customers are encouraged to contact ASSETBASE TECHNOLOGIES LTD first before initiating a chargeback. Unjustified chargebacks may result in the suspension of services, account review, or recovery action where appropriate.